Pin-Up Contacts in Canada
This page shows how you can contact us in Canada. Use live chat on the site, e-mail in the Help Centre, and our verified social pages; there is no public contact number. We support English and French, and live chat replies average under 2 minutes while e-mail replies arrive within 24 hours.
All Ways to Contact Pin-Up
You can contact us about your account, payments, game issues, partnerships, media and affiliates, marketing, legal details, or investor proposals.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site) | Log in. Open Help Centre. Tap Live Chat. Available 24/7. Average reply under 2 minutes. | Urgent account access, deposits or withdrawals, verification, technical issues during a game, responsible gambling tools. English and French supported. |
| E-mail (Help Centre form) | Log in. Go to Help Centre > Contact Us > E-mail Form. You will get a copy by e-mail. Replies within 24 hours. If you need the Pin-Up email address for documents, ask the agent in live chat. | Non-urgent account questions, compliance documents, formal complaints, request for written confirmations. |
| Phone | There is no official Pin-Up contact number in Canada. Please use live chat or e-mail for support. | Not available. Use chat for time-sensitive issues and the e-mail form for records. |
| Social media (verified) | Follow and message our verified pages linked in the footer of the official site. X (Twitter), Facebook, and Instagram. Do not share account details. Replies during business hours. | General questions about the platform, updates, feedback. For account data, move to chat or the e-mail form. |
| Messengers | We do not provide support on WhatsApp or Telegram in Canada. If you receive a message there, treat it as unverified. | Do not share personal or payment details. Report impostor accounts to our chat team. |
| Partnerships and media | Use the “Partnerships/Media” request in the Help Centre. Provide your company name, region, and contact detail. Replies in 2–3 business days. | Media requests, co-marketing, sponsorships, press interviews. |
| Affiliates | Open the “Affiliates” request in the Help Centre. Include your site, traffic sources, and geo. Replies in 2–3 business days. | Affiliate onboarding, account review, payout and program questions. |
| Privacy and legal | Help Centre > Privacy and Legal Requests. Submit the form and attach documents if needed. | Data access or deletion requests, policy questions, rights under Canadian privacy laws. We respond under applicable timelines. |
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