Pin-Up KYC & AML Policy

KYC and AML procedures verify identity, prevent fraud, and combat financial crime across the casino and sportsbook. On Pin-Up, these controls promote fair play, account protection, and transparency for users in Canada.

• Fair play and equal conditions for all account holders
• User safety and account protection at every stage of use
• Transparency in handling personal data and funds
• Compliance with Canadian regulatory requirements and guidance from FINTRAC

Every new user must complete ID verification to activate the account and access payment features. The identity check may require document submission through secure channels.

• Government-issued photo identification
• Proof of residential address
• Evidence of payment-method ownership by the account holder

The platform implements security measures designed to prevent money laundering, terrorist financing, and other illegal activity. Controls align with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and related FINTRAC guidance.

• Transaction monitoring and activity analysis in line with risk
• Automated detection rules and thresholds for suspicious activity
• Enhanced due diligence for high-risk profiles, events, or jurisdictions
• Reviews of large or unusual transfers and rapid movements of funds
• Customer risk scoring and periodic reassessment
• Sanctions, PEP, and HIO screening against Canadian and international lists
• Reporting to FINTRAC and other competent authorities, meeting reporting obligations for suspicious transactions and terrorist property

Restrictions are in place to protect the service, uphold regulatory requirements, and deter misuse of accounts and payment systems.

• Creating or using multiple accounts
• Submitting forged, altered, or stolen documents
• Attempting to launder funds or conceal source of funds
• Manipulating systems or exploiting platform vulnerabilities
• Sharing or selling account access or credentials
• Using third-party payment instruments or acting as an intermediary
• Misrepresenting identity or impersonating another person

Breaches of KYC/AML rules may prompt enforcement under Canadian law and platform terms. Consequences can include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users must provide accurate and current personal data and complete verification on time. Requests for additional document submission must be addressed promptly to ensure continuity of service. Only payment methods owned and controlled by the account holder may be used for deposits and withdrawals. Users should report suspicious activity immediately through support channels and cooperate in any enhanced due diligence. Login credentials must be protected to maintain account protection and prevent unauthorized access.

The platform upholds fair play and transparency to protect users and maintain a safe environment. These commitments complement responsible gaming practices across all services.

• Compliance with KYC and AML standards applicable in Canada
• Confidentiality and protection of personal data in line with privacy laws
• Ongoing monitoring for suspicious activity to deter financial crime
• Prevention of manipulation, collusion, and other unfair behaviour
• Dedicated user support on safety, security measures, and verification
• Shared responsibility between the platform and users
• Equal conditions and consistent rules for all account holders