Responsible Gaming

Gambling always carries the risk of financial loss. Plan your play and make informed choices. Pin-Up provides tools so you can play responsibly and protect your balance and peace of mind.

• Set a budget before playing and stick to it.
• Use deposit, loss, wagering, and session limits in your account.
• Turn on reality checks and time reminders to keep control.
• Avoid chasing losses; take a pause if you feel pressure.
• Only use funds you can afford to lose; never borrow to gamble.
• Track your spending and time in your account history.
• Keep gambling separate from work, study, and family time.
• You must be of legal age in your province or territory.
• Review this policy regularly and adjust your limits as your situation changes.

Warning signs can appear gradually. Gambling addiction is a serious condition and needs attention.

• Betting more money or more often than planned
• Hiding gambling or lying about losses
• Chasing losses to try to recover money
• Feeling irritable, anxious, or restless when not playing
• Spending rent, bills, or essentials on gambling
• Borrowing, selling items, or using credit to fund play
• Problems at work, school, or home linked to gambling
• Needing bigger bets to feel the same excitement
• Using gambling to escape stress, low mood, or worries
• Trying to stop but not managing to cut back

You can take practical steps to reduce harm and regain control. Pin-Up supports early action to prevent issues from growing.

• Take an immediate time-out to pause playing.
• Set strict daily, weekly, and monthly limits for deposits, losses, and wagering.
• Enable reality checks at short intervals.
• Use self-exclusion for a longer break when needed.
• Remove saved payment methods to add a cooling-off step.
• Turn off marketing communications in your preferences.
• Install blocking software such as Gamban or BetBlocker.
• Share your plan with a trusted person for support.
• Speak to a health professional or counsellor.
• Complete a self-assessment regularly and adjust limits accordingly.

Confidential, free support is available across Canada. You can talk to trained professionals and learn useful tips to stay safe.

• ConnexOntario (Ontario) — 24/7: https://www.connexontario.ca/ | 1-866-531-2600
• Alberta Health Services Addiction Helpline: https://www.albertahealthservices.ca/amh/Page16759.aspx | 1-866-332-2322
• BC Gambling Support (BC Responsible & Problem Gambling Program): https://www.bcresponsiblegambling.ca/ | 1-888-795-6111
• Québec — Jeu: aide et référence: https://www.jeu-aidereference.qc.ca/ | 1-800-461-0140
• Saskatchewan Problem Gambling Helpline: https://skproblemgambling.ca/ | 1-800-306-6789
• Manitoba Problem Gambling Helpline (AFM): https://afm.mb.ca/problem-gambling/ | 1-800-463-1554
• Nova Scotia Gambling Support Network: https://gamblingsupportnetwork.ca/ | 1-888-347-8888
• Gamblers Anonymous Canada (peer support): https://www.gamblersanonymous.org/ga/
• Credit Counselling Canada (debt support): https://www.creditcounsellingcanada.ca/
• Canadian Centre on Substance Use and Addiction (resources): https://www.ccsa.ca/

If you are experiencing addiction concerns, you can contact support for discreet assistance and account controls. Our team can help apply limits, time-outs, or self-exclusion.

• Live chat in your account’s Help Centre
• Submit a request through the Help Centre contact form
• In-account messaging (My Messages/Support Tickets)
• Email the support team via the Help Centre
• Request changes to limits, time-outs, or self-exclusion through support